Privacy Policy

shivhexa.in ("Shiv Hexa", "we", "us") is operated by Hexadecimal Software Private Limited, Corporate Park, Tower-A1, Sector 142, Noida, Uttar Pradesh 201305, India. This policy explains what personal data we collect, how we use it, and the choices you have. By using this website you agree to this policy.

1. Data we collect: When you book a call or contact us, we collect your name, email address, and phone number. When you make a payment, we record your order details (amount and payment reference). We also collect standard usage data (IP address, device and browser information, pages visited) through cookies and analytics tools.

2. How we use your data: To process your payment, schedule and deliver your 1:1 call, send confirmation and follow-up emails, respond to your messages, improve the website, and meet legal and accounting requirements.

3. Payments: Payments are processed by Razorpay. We do not collect or store your card, UPI, or banking credentials. These are handled directly by the payment gateway under its own security standards and privacy policy.

4. Service providers: We share data only with the providers needed to run the service: our payment gateway (Razorpay), our email provider (for confirmation emails), and analytics services (such as Google Analytics and Meta Pixel). We do not sell your personal data to anyone.

5. Cookies and analytics: We use cookies and similar technologies for sessions, analytics, and advertising measurement. You can control or block cookies through your browser settings; parts of the site may not work without them.

6. Data retention: We keep your data only as long as needed to deliver your call, comply with legal and tax requirements, and resolve disputes. You may request deletion of data we are not legally required to keep.

7. Your rights: You can request access to, correction of, or deletion of your personal data by emailing support@hexadecimalsoftware.com. We respond to verified requests within a reasonable time.

8. Security: We protect your data using encryption in transit, access controls, and reputable infrastructure providers. No method of transmission or storage is 100% secure, but we work to protect your information using industry-standard measures.

9. Children: Our services are intended for users aged 18 and above. Users below 18 should use the website only with the involvement of a parent or guardian.

10. Third-party platforms: Payments and some links are handled by external platforms (such as Razorpay and Instagram), each governed by its own terms and privacy policies.

11. Changes to this policy: We may update this policy from time to time. Material changes will be reflected on this page, with continued use constituting acceptance.

12. Contact and grievances: For any privacy question, request, or complaint, contact support@hexadecimalsoftware.com. You may also write to Hexadecimal Software Private Limited, Corporate Park, Tower-A1, Sector 142, Noida, Uttar Pradesh 201305, India.